PCN Specialist (Customer Care) (London, UK)

YourParkingSpace

WHO ARE YOURPARKINGSPACE?

Do you want to join a company who are trusted by over 1 million drivers in the UK, have recently been featured on Sky News and are in The Sunday Times Tech Track 100 as one of Britain's fastest-growing private technology companies?

Look no further!

Think of Airbnb, but for parking!

YourParkingSpace is an online marketplace and parking reservation service for drivers looking to find and pre-book parking in the UK. The platform features over 350,000 privately owned and commercially operated parking spaces which are available to book by the hour, day or month on a subscription basis. We recently secured a £5 million investment from Pelican Capital, which will kickstart our next phase of growth - It’s an exciting time to join the team!

Duties and Responsibilities:

  • Responding, supporting and mediating between our Customers and Partners to resolve parking issues.
  • Supporting our Senior PCN Specialist with all tasks relating to PCNs.
  • Providing Customer support in real-time via WhatsApp, replying to emails and messages via Zendesk.
  • To be confident making outbound/inbound calls to ensure an efficient outcome.
  • Navigating different online IT tools and browsers to provide accurate information.
  • Adhering to company guidelines and processes, working towards first contact resolution.
  • Regular involvement with company events, team meetings and projects.
  • Providing feedback to relevant stakeholders based on the trends in your interactions with our Customers and Partners.
  • Maintain the highest level of customer care at all times.
  • Be able to achieve and maintain performance targets.
  • A proactive approach to work and deadlines.
  • Ability to change your communication style to suit your audience.
  • Be open to changing workload priorities.
  • Undertake various ad-hoc tasks as required.
  • Keen eye for detail.
  • Confidence with B2B communication as this will be needed to contact Enforcement partners.

Desirable Experience/skills:

  • Previous customer service experience: Phone, Email, Live-Chat (3 Years Ideal)
  • Zendesk, Google Suite, Excel knowledge
  • Previous experience handling Invoices, reconciliations, accounts
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