AVPM revolutionizes valet service, revenue control at Seminole Hard Rock Casino
Thanks to Automated Valet Parking Manager, (AVPM), Mike Stewart can finally take a vacation.
Since Automated Valet installed the system at the Seminole Hard Rock Hotel and Casino, Stewart, Semex Transportations Chief Operating Officer, has found he can oversee the operations of his facility from anywhere.
Whether he's in the office, at home, or traveling for the company, he can simply log onto his computer, pull reports, check revenue and control other vital procedures at the valet operation. The system has completely resolved challenges most valet operations face by providing every revenue control tool from ticket inventory, to payroll computations, to parking validations, as well as managing employee schedules and productivity.
"All reports are 'real time' information allowing for immediate response when servicing the valet operation", Stewart says.
Quick and easy access is not the only benefit Stewart and his company has derived from AVPM. The outdated system AVPM replaced was not adequate for the needs of a modern valet service. Semex needed an operational tool at its Seminole Hard Rock Hotel and Casino outfit that would prevent employee clerical and operating mistakes, revenue loss, fraudulent damage claims and interrupted service due to technical issues. AVPM is that tool. And since its first installation ever it has never gone offline it has provided constant, uninterrupted, 100 percent operability for all its clients.
AVPM is the only system available that can monitor the comings and goings of cars, keys, employees and customers all in one system. Some of its most important components are biometric technology and digital imaging video. Biometrics is the use of physical data to record activity. Semex employees clock in and out of work using their fingerprints. The margin for error is almost zero. The use of digital imaging video provides foolproof protection against false damage claims another area where AVPM creates absolute security.
"We are scanning through the vehicle. Thats one of the things that make our system better. We can see every single detail", says Automated Valet CEO Ken Gulec. "If there is previous damage we capture the whole vehicle."
Since installing AVPM, Stewart says his operations revenue is up, claims are down and employees are performing better. Every issue he faced with his previous valet management products has been addressed successfully, he says.
And if theres ever an improvement in technology or a developing need to be accommodated, AVPM provides unbeatable support, Stewart says.
"AVPM responds immediately to our operational needs. It uses the internet 24/7 to identify and correct any operational issues, he says. System maintenance problems are a non-issue and AVPM is immediately responsive to customized software needs."
Stewart says the system enhances Semex Transportations commitment to excellence a commitment based on the philosophy that a customers hospitality experience begins and ends with valet service.
"AVPM is utilizing cutting edge technology to produce a system that is pro-active vs. reactive when identifying operational issues that results in superior customer service, he says. We have used other systems and researched several valet parking software companies. I would recommend AVPM over any system available today."
AVPM, the only valet parking application of its kind. For more information visit www.automatedvalet.com
Whether he's in the office, at home, or traveling for the company, he can simply log onto his computer, pull reports, check revenue and control other vital procedures at the valet operation. The system has completely resolved challenges most valet operations face by providing every revenue control tool from ticket inventory, to payroll computations, to parking validations, as well as managing employee schedules and productivity.
"All reports are 'real time' information allowing for immediate response when servicing the valet operation", Stewart says.
Quick and easy access is not the only benefit Stewart and his company has derived from AVPM. The outdated system AVPM replaced was not adequate for the needs of a modern valet service. Semex needed an operational tool at its Seminole Hard Rock Hotel and Casino outfit that would prevent employee clerical and operating mistakes, revenue loss, fraudulent damage claims and interrupted service due to technical issues. AVPM is that tool. And since its first installation ever it has never gone offline it has provided constant, uninterrupted, 100 percent operability for all its clients.
AVPM is the only system available that can monitor the comings and goings of cars, keys, employees and customers all in one system. Some of its most important components are biometric technology and digital imaging video. Biometrics is the use of physical data to record activity. Semex employees clock in and out of work using their fingerprints. The margin for error is almost zero. The use of digital imaging video provides foolproof protection against false damage claims another area where AVPM creates absolute security.
"We are scanning through the vehicle. Thats one of the things that make our system better. We can see every single detail", says Automated Valet CEO Ken Gulec. "If there is previous damage we capture the whole vehicle."
Since installing AVPM, Stewart says his operations revenue is up, claims are down and employees are performing better. Every issue he faced with his previous valet management products has been addressed successfully, he says.
And if theres ever an improvement in technology or a developing need to be accommodated, AVPM provides unbeatable support, Stewart says.
"AVPM responds immediately to our operational needs. It uses the internet 24/7 to identify and correct any operational issues, he says. System maintenance problems are a non-issue and AVPM is immediately responsive to customized software needs."
Stewart says the system enhances Semex Transportations commitment to excellence a commitment based on the philosophy that a customers hospitality experience begins and ends with valet service.
"AVPM is utilizing cutting edge technology to produce a system that is pro-active vs. reactive when identifying operational issues that results in superior customer service, he says. We have used other systems and researched several valet parking software companies. I would recommend AVPM over any system available today."
AVPM, the only valet parking application of its kind. For more information visit www.automatedvalet.com
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