Brisbane Airport needed to upgrade from their existing in-house valet system, which struggled to handle growing demand and lacked dedicated support. The airport had challenges around ongoing development and ability to scale with the operations.

BAC selected BookFlowGo’s ParkIT solution, launching successfully at the international valet facility (ParkValet) in early May and the domestic valet (Park&Fly) shortly afterward. This transition significantly improved operational efficiency, asset management, and customer experience.

BookFlowGo’s ParkIT product has significantly improved valet operations at Brisbane Airport, achieving enhanced efficiency, asset management and customer satisfaction. The successful implementation demonstrates the value of selecting a robust, integrated valet solution.

Challenges

The existing system was unable to manage increasing passenger volumes effectively. It was a manual process with handwritten tickets and manual key handling, which caused errors and delays.

The team had difficulty accurately tracking keys and vehicles in real-time. And there was a rising customer demand for efficient and accurate digital valet services.

Solutions

Operator Portal – Enabled real-time oversight and improved valet management

Mobile App – Provided rapid, accurate QR-coded ticket printing via integrated printers

Key Management System – Automated key scanning greatly reduced misplaced keys.

Damage Capture – Improved photographic documentation linked directly to bookings

The implementation also included tailored process adaptations and comprehensive on-site training.

Outcomes

1. Improved efficiency – Automated ticketing reduced customer wait times and eliminated handwriting errors.
2. Enhanced asset tracking – Real-time tracking of keys and vehicles improved operational oversight.
3. Operational stability – Reliable system operation with streamlined inspection image management.
4. Scalable operations – Capacity to efficiently accommodate future growth. learning – Insights from Glasgow now inform wider AGS network planning

“Team Was Outstanding”

“The ParkIT team was outstanding, responsive, knowledgeable, and flexible. The transition was exceptionally smooth and straightforward.” Dmitri Duwakin, Transport Operations Manager, Brisbane Airport

“Significantly improved our daily operations”

“Key scanning has significantly improved our daily operations. Managing inspection images is effortless and system stability is excellent.” Chris Locke, Valet Manager at Secure Parking

Birsbane Airport

• Focus: Upgrade from an existing in-house, Microsoft-based valet system
• Size: Large, international hub (7,000 spaces)
• Challenges: In-house solution struggled to handle growing demand.

Handwritten tickets and manual key handling caused errors and delays.

Digitised the operation -Transition from handwritten tickets to printed QR code stickers

Added automation -Automated key scanning improved and streamlined key control

About BookFlowGo

Drive more revenue from parking and ancillaries with BookFlowGo , the tailored airport solution for smarter bookings, seamless operations and standout customer experiences.

At BookFlowGo, we bring together the best in pre-booking, parking logistics and hardware innovation to help airports, cities and mobility hubs run smarter, more efficient parking operations.

We’re the power behind seamless parking. Whether it’s maximising revenue, optimising capacity or making parking effortless for travellers, we’ve got it covered. Our platform combines the expertise of Parkspace, ParkIT and Future Generation Services (FGS) to create a fully connected parking ecosystem that works better for operators and passengers alike.