BookFlowGo: How Dublin Airport Automated Valet Parking With Drop & Go

The airport introduced Drop & Go at Terminals 1 and 2, a scalable, modular valet parking product powered with ParkIt by BookFlowGo. Rather than layering more manual processes onto an already stretched operation or taking on a large-scale infrastructure overhaul, the team moved to a fully automated, data-driven system that integrated with Dublin Airport’s existing infrastructure. They could track every vehicle and every key without relying on staff to log it by hand.

The result is an operation the team can run with confidence at scale. Customer check-in now takes less than a minute and the operations team has the visibility to manage assets and flag issues.

The challenge: Too many cars, not enough certainty

With passenger numbers at this scale, even small inefficiencies compound quickly. Some drivers pre-booked; others decided to take their chances on arrival. That inconsistency made it harder to plan for capacity and left the team managing more variability than a manual, paper-based process could comfortably handle.

Valet parking had already proven itself as a strong product in the UK market and the team saw the same opportunity at Dublin: a way to unlock capacity and free up short-term spaces that were otherwise constrained.

The solution: Drop & Go, powered by ParkIt

Fully automated check-In: Customers drop off in under a minute, with no manual ticketing required.

Real-time track and trace: Every vehicle and key is tracked automatically, giving the operations team full control over both assets.

SOP alerting: The system flags anything that falls outside standard operating procedure within an hour, so issues get caught early rather than discovered after the fact.

Capacity unlocked: Moving valet onto Drop & Go freed up short-term spaces that were previously constrained by manual processes.

Smooth integration: Drop & Go was built to work with Dublin Airport’s existing infrastructure, so the rollout added capability without requiring large-scale infrastructure change.

Outcomes: An operation built for scale

1. Check-in under a minute letting customers spend more time in the terminal before their flight.
2. Full visibility over vehicles and keys removing the guesswork that comes with manual tracking.
3. Issues flagged within the hour keeping the operation inside SOP without constant manual oversight.
4. Short-term capacity unlocked with valet parking freeing up space that manual processes had constrained.
5. A smooth rollout with Drop & Go integrating into Dublin Airport’s existing infrastructure rather than requiring a large-scale overhaul.

“It gives us a fantastic track and trace system“
“To be quite honest, it would be very, very difficult to run the operation we do as successfully as we do without the assistance of the ParkIt system. It gives us a fantastic track and trace system which allows us to keep full control of all assets, both vehicle and car keys. The notification system within the system alerts us to anything that may be outside of SOP within an hour.”

David Smith, Operations Manager – National Express

About BookFlowGo

Drive more revenue from parking and ancillaries with BookFlowGo , the tailored airport solution for smarter bookings, seamless operations and standout customer experiences.

At BookFlowGo, we bring together the best in pre-booking, parking logistics and hardware innovation to help airports, cities and mobility hubs run smarter, more efficient parking operations.

We’re the power behind seamless parking. Whether it’s maximising revenue, optimising capacity or making parking effortless for travellers, we’ve got it covered. Our platform combines the expertise of Parkspace, ParkIT and Future Generation Services (FGS) to create a fully connected parking ecosystem that works better for operators and passengers alike.