Free2move has been operating in Spain since 2016, providing a range of innovative mobility services to residents and visitors alike. These services have included car-sharing as well as car subscription offers, with a considerable emphasis on sustainable and environmentally friendly transportation solutions. Now the company is launching its second Mobility Corner, an innovative car rental solution that puts the customer first.
Rent-a-car service and a unique customer journey
Travelers arriving at Adolfo Suárez Madrid airport in Barajas now have access to a convenient and reliable rent-a-car service that's available every day from 5 AM to 2 AM. The rental process is simple and straightforward: customers can book a car via the Free2move app or a partner broker, and complete the payment online. They can choose the place and hour of delivery based on their travel desire. Since the initial launch of the service on April 5, the Net Promoter Score of customers on the delivery and collection service has been rated at 4.6 out of 5, with most of them emphasizing the fact that they do not have to wait in queues.
“We are very happy to be able to offer all our clients the new rental vehicle delivery and collection service at Madrid Airport, which is a key place for the development of our activity. It is also a totally new service since the client does not have to wait in line. Free2move delivers the car to you and picks it up by hand. From today the client can already make their reservations through our website www.free2move.com.” says Miguel Martínez, Country Manager Spain at Free2move Rent.
A collaboration with LaVacolla Car Parks
The partner company LaVacolla Car Parks handles on-site aspects of the rental, from vehicle maintenance to delivery and pick-up, so customers can enjoy a hassle-free experience. A LaVacolla agent, identifiable by their purple waistcoat, conducts a thorough inspection of the car's condition in front of the customer, which includes photos of any damages or cleaning issues. When it's time to return the car, customers can arrange for collection at a location and time that suits them.
About Free2move & Free2move e-Solutions
Free2move is the only global mobility brand offering a complete and unique ecosystem for its private and professional customers around the world. Relying on data and technology, Free2move puts the customer experience at the heart of the business to reinvent mobility. Free2move offers a range of services to satisfy the multiple travel needs of its customers from one minute to several days or months with car-sharing service, short, medium, or long-term rentals as well as the reservation of VTC drivers, parking spaces, and charging stations via the app.
Free2move Mobility in figures worldwide: 2 million customers, 450,000 rental vehicles, 500,000 parking spaces, 250,000 charging points in Europe.
Free2move eSolutions is a joint venture between Stellantis and NHOA, aiming to become a leader in the design, development, manufacturing, and distribution of electric mobility products. In a spirit of innovation and as a pioneer, the company will guide the transition to new forms of electric mobility, to contribute to reductions in CO2 emissions.