Delivering the Full Value of AI PARCS: Get My Parking Appoints Ricardo Jean-Gilles Director of Customer Success, North America

Get My Parking (GMP), a global leader in smart parking and mobility software, today announced the appointment of Ricardo Jean-Gilles as Director of Customer Success, North America.

In this role, Jean-Gilles will serve as the executive relationship owner for a portfolio of strategic customer accounts, primarily across the Western United States. He will focus on helping customers successfully adopt GMP’s AI PARCS and broader technology platform, supporting effective deployments, and translating those capabilities into measurable operational, financial, and customer experience improvements.

Working closely with James Rule, Vice President of Customer Success, Jean-Gilles will develop strategic account plans aligned with each customer's technology objectives, lead executive business reviews and growth planning sessions, and coordinate with Sales, Key Account Management, Product, Support, and Implementation to maintain strong account health and deliver sustained long-term value.

Jean-Gilles brings nearly two decades of leadership experience in parking and transportation operations across Northern California, the Central Valley, and the San Francisco Bay Area. Most recently, he led the expansion of a Northern California operating portfolio from four to 40 facilities while directing 12 managers and more than 175 employees. Earlier in his career, he managed a multimillion-dollar portfolio of 90 locations across 11 cities, supported public-agency reporting and stakeholder engagement, and led teams of more than 250 employees.

His experience also includes the successful launch of more than 100 parking locations across California, where he onboarded operating teams and trained clients on proprietary technology platforms. Throughout his career, Jean-Gilles has managed complex budgets, improved labor efficiency, implemented quality-control and risk-management programs, and worked directly with clients and public stakeholders to translate operational needs into practical solutions. That combination of field leadership, technology adoption, and customer accountability gives him a clear understanding of what successful implementation and long-term partnership require.

"Customer Success cannot be managed from a distance. It requires understanding how technology performs at the facility level, how it affects employees and customers, and whether it is delivering the operational results we promised," said Steve Resnick, PTMP, President of Get My Parking. "Ricardo has spent his career leading complex parking operations, launching new locations, training teams, and being accountable for performance. He understands the pressures our customers face because he has lived them. That operating perspective will make him a highly credible and effective partner for our customers across the West."

"Our customers are investing in technology to improve performance, create better experiences, and prepare their operations for what comes next," said James Rule, Vice President of Customer Success at Get My Parking. "Ricardo knows how to connect those objectives to execution. His experience leading large portfolios and more than 100 location launches will help us strengthen adoption, identify opportunities to create additional value, and ensure our customers receive the full benefit of GMP's platform."

"I have spent most of my career on the operating side of parking and transportation, where the value of technology is measured by how well it works for the people using it every day," said Jean-Gilles. "Customers need a partner who understands their operations, listens carefully, communicates openly, and takes ownership of results. I look forward to bringing that perspective to GMP, helping our customers make the most of their technology investments, and building relationships that support their long-term success."

Based in the Greater Sacramento, CA area, Jean-Gilles brings extensive knowledge of Western U.S. parking markets and a career built on operational leadership, stakeholder collaboration, technology deployment, team development, and customer service. His appointment further strengthens GMP’s North American Customer Success organization as the company helps clients adopt its AI PARCS platform, ExpressLane, and other emerging technologies to modernize operations and create better experiences for the customers they serve.

About Get My Parking

Get My Parking (GMP) is a global software leader transforming smart parking with IoT, AI, and cloud-based automation. GMP’s AI-powered, hardware-agnostic, CAPEX-light platform is redefining how operators and partners modernize existing PARCS infrastructure. Its white-labeled, mobile-enabled solutions unify legacy and new hardware, software, and systems on a single digital platform, enabling real-time management and seamless interoperability across thousands of facilities. Designed for the future of mobility with app-based and app-free capacities, GMP integrates with EV charging, connected vehicles, and shared mobility hubs, helping operators streamline their operations and elevate user experiences. GMP’s solutions are live across 5 continents, 15 countries, and 4,500+ facilities. Learn more at https://www.getmyparking.com/.