Giant Leap: How Jönköping Automated their Parking Permits with DigitalPermit

Jönköping Municipality (Jönköpings kommun) manages approximately 2,500 parking subscriptions across Jönköping and Huskvarna. Until recently, this essential service relied on a traditional, labor-intensive workflow: printing and mailing physical permits, processing paper forms for cancellations, and managing invoices manually.

Seeking to eliminate these administrative bottlenecks, the municipality initiated a rigorous procurement process. Giant Leap secured the contract with our DigitalPermit product - a flexible, web-based solution designed to automate the complexities of modern urban mobility.

From Manual Administration to a Customer-Centric Service

The transition from paper-based processes to a fully digital ecosystem has fundamentally shifted how the municipality operates. By automating the back-office heavy lifting, the team has reclaimed valuable time.

We can now spend our time on customer service instead of administration, and customers appreciate how easy it is to manage their parking online.

Per Olsson, Operations Manager, Jönköping Municipality

Key Efficiency Drivers

Seamless Invoicing Integration: The integration with their ERP-system ensures that invoicing is now a touchless process. This reduces the risk of human error and provides an automatic financial data flow.

24/7 Digital Self-Service: The online customer portal empowers citizens to manage their subscriptions, updates, and payments at their convenience, significantly reducing the volume of routine phone and email inquiries.

Automated Waiting List Management: By digitizing the allocation of parking spaces, the system ensures a fair and transparent process for citizens - eliminating the need for manual follow-ups.

A Future-Proof Solution

For Jönköping, the move to Giant Leap’s DigitalPermit solution represents more than just a software update; it is a commitment to a more efficient, sustainable, and user-friendly city.

“Billing runs seamlessly, and the support team is quick and friendly whenever we need them,” adds Olsson.

By embracing a digital-first approach, Jönköping has ensured that its parking administration is no longer a hurdle, but a streamlined service that grows with the city’s needs - a genuine giant leap forward.

About Giant Leap Technologies

Giant Leap Technologies AS is a leading provider of cloud-based solutions for the parking, transport, and facility services industries. Headquartered in Oslo, Norway, and part of the Visma family, the company has over two decades of experience in delivering innovative mobile applications and digital platforms. Their comprehensive suite, Parksphere, offers modular solutions including digital permits, ANPR-based enforcement, and back-office management tools, all designed to streamline and digitize parking operations.