InTouch: Meet Inty — Your Adorable AI Communication Companion Transforming Parking and Traffic Enforcement

Cities are evolving fast — and so is the technology needed to keep streets safe, workflows efficient, and citizens well-informed. At InTouch, we believe that intelligence and approachability can go hand in hand.

That’s why we created Inty: our super cute, super smart AI communication companion.

She may look sweet, but behind those glasses and fluffy tail lies powerful AI designed to help public authorities modernize traffic enforcement, streamline processes, and build trust with their communities. Inty isn’t just a mascot — she’s a digital colleague who learns, assists, and elevates your team.

Let’s explore who she is, what she does, and why she represents the future of modern enforcement.

Who is Inty?

Inty is the friendly face of InTouch — the first touchpoint for partners, municipalities, and police zones. She answers questions, guides users, simplifies complex information, and helps operational teams navigate their busiest workflows. But Inty’s role goes far beyond communication. She’s an AI-driven enforcement assistant trained on legislation, policy, and local context. She understands the intricacies of enforcement processes and applies them accurately, consistently, and instantly.

With Inty, local governments shift from manual, slow, repetitive tasks to automated, transparent, and results-driven enforcement.

The impact is immediate and meaningful. With automated, consistent workflows, cities can collect revenue faster and more efficiently, while significantly lowering operational costs. Staff will get a smaller administrative workload, allowing them to focus on higher-value work. And because the process becomes clearer, fairer, and more transparent, public trust grows — strengthening the relationship between citizens and their local government.

What does Inty do?

Delivers insights

Inty transforms raw enforcement data into ready-to-use insights. By analysing violations, trends, and outcomes, she helps authorities steer policy more intelligently, reduce violations, and accelerate payment processes. Users can ask Inty questions through the chat function embedded in the Insights module. She delivers real-time insights and dashboards to support both policy and operational decisions.

Handles communication

Inty responds to citizens’ questions and objections in line with local policy, in a timely and consistent manner. This shortens response times and helps increase citizen satisfaction. Inty operates directly within existing systems, seamlessly connecting to databases, enforcement platforms, back-office processes, and payment and follow-up systems, ensuring information is available exactly where and when it is needed.

For objections, Inty supports the administrative workflow by anonymising incoming documents, identifying the reason for the objection, and performing a targeted legal analysis. Based on relevant legislation, evidence, and previous decisions, she formulates a well-grounded recommendation. Final validation remains with human users, who can review, adjust, or escalate cases when necessary.

Validates detections

In the future, Inty will automatically scan detections, correctly apply local rules, and compile complete, ready-to-use evidence files. This reduces manual work, minimises errors, and frees up time for higher-value tasks. Throughout the process, Inty operates transparently and fairly: every step is traceable, auditable, and explainable. When a case requires human judgment, Inty steps back to ensure full oversight.

Why this works

The benefits are clear and substantial. Processing becomes significantly faster as repetitive, time-consuming analyses are automated. Accuracy improves as AI cross-checks objections and submitted documents against relevant legal texts, ensuring every case is evaluated thoroughly. Decisions remain consistent thanks to uniform criteria applied across all files, while human oversight stays central — AI provides suggestions, but people make the final call. And with privacy built into the process, all personal data is anonymised before any analysis begins, safeguarding both compliance and citizen trust.

Inty as the face of InTouch

Inty is the newest colleague on our team, here to support everyone with her AI-powered expertise. She helps people understand complex topics in a friendly, accessible way. She makes enforcement smarter and makes communication clearer with bringing a human touch to AI-driven operations. In short: she’s not just intelligent — she’s InTouchable.

Curious to see what Inty can do for your municipality?
Let’s talk — she’d love to meet you. 

Don’t hesitate to reach out, our sales team is always ready to help! (Sales)

About InTouch

InTouch provides total peace of mind to municipalities and police through intuitive and AI-enhanced software for traffic enforcement: citations and permits for moving traffic, speeding, red-light, parking and misdemeanor.