PayByPhone Appoints New Global Director of Customer Experience and Support

PayByPhone, the global leader in mobile parking payments, today announces the appointment of Terri Butler-Lee as Global Director of Customer Experience and Support, effective immediately. Butler-Lee reports directly to Anthony Cashel, PayByPhone’s Chief Operating Officer.

Based in the UK, she is responsible for leading PayByPhone’s global customer service, care and support operations, driving seamless user journeys during the company’s next period of growth.

Cashel says, “Terri has the passion and innovative mindset to drive our global service operations forward, and we are delighted to welcome her to the team. She brings a wealth of digital transformation expertise to PayByPhone and has a proven track record of creating high-performing team cultures. As we continue to focus on operational excellence, this is an appointment our app users, city clients, and private parking operators will certainly see the benefit of.”

Butler-Lee adds, “I am thrilled to be joining PayByPhone at such an exciting stage of its growth journey. It is a privilege to lead the customer experience strategy for a company that actively simplifies everyday journeys for millions of people worldwide. I look forward to supporting a culture of operational excellence and continuing to enhance the digital customer experience as we innovate together.”

Butler-Lee joins PayByPhone following a highly successful decade-long tenure at UK-headquartered global fashion e-commerce giant ASOS, where she held a variety of senior leadership roles focused on digital customer care innovation, building brand loyalty and scaling cross-functional teams.

Her extensive career features over two decades of driving operational transformation, fostering inclusive corporate cultures and building scalable, digital-first support frameworks.

To learn more about PayByPhone, visit www.paybyphone.com. Follow PayByPhone on Facebook, Instagram and LinkedIn.

About PayByPhone 

PayByPhone’s aim is simple: simplify your journey so you can focus on what matters most. As a wholly-owned subsidiary of Volkswagen Financial Services AG, it is one of the fastest-growing mobile payments companies in the world, processing more than $550 million in payments and over 5 million downloads per year. Available in more than 1,200 cities across the globe, PayByPhone helps millions of consumers easily and safely pay for parking without the hassles of coins, lines, or fines. Its smart, intuitive technology is at the center of its user-first approach, delivered to make everything as simple as possible. For more information, please visit www.paybyphone.com