Positive Proof of Pre-Existing Damage Provided by Service Tracking Systems
ACE Parking, who manages the parking garage at the Sheraton Hotel in Seattle, was able to deny their first vehicle damage claim on the first day of utilizing their new CVPS HD Camera system.
ACE Parking, who manages the parking garage at the Sheraton Hotel in Seattle, recently installed CVPSs patented HD vehicle imaging system to help manage their valet system and protect themselves against fraudulent damage claims.
It provides the comforting certainty of knowing whether or not an alleged damage liability was incurred while the vehicle was in the operators care. No more guess work, irate customers and time consuming case building. Here, a picture is worth a thousand words.
It provides the comforting certainty of knowing whether or not an alleged damage liability was incurred while the vehicle was in the operators care. No more guess work, irate customers and time consuming case building. Here, a picture is worth a thousand words.
We are not even 100% operational. Said Scott Ostrander, Director of Operations, Ace Parking Management at Sheraton Seattle
Yet, we already had our first denial today with CVPS.Nick Hutsen, Operations Manager, Ace Parking Management, Inc. of The Sheraton Seattle, who was on site, explains:
The guest claimed damage to the upper fender of the driver side. I reviewed the system and pulled up the picture, zoomed in and could clearly see the damage existed before it was parked. I was also able to show the time the pictures were taken which exactly matched the time they gave me for their first arrival into the hotel.The guests were speechless at first, then said "WOW, what an amazing system, you guys are right...it must have been on when we came in." They thanked us for looking into it and left, no further questions.
I must say, this is going to be a very good thing for us going forward,
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