University of Montana Transforms Citation Payments With T2 Scan & Pay, a T2 Systems Mobile Payment System

Client Snapshot

• Institution: University of Montana
• Location: Missoula, MT
• Parking Environment: Compact, mountainous campus with 10,000+ students and 2,500 faculty/staff. Mix of on-campus and remote parking, visitor-heavy areas, and a strong focus on accessibility.
• T2 Products Used: Scan & Pay, Flex Permit Management, Luke® Pay Stations

The Challenge

When Bill Donovan stepped into his role as the University of Montana’s first Director of Parking, he faced a critical challenge: maintaining revenue in a system that lacked transparency, efficiency, and modern tools. Prior to implementing T2’s solutions, the university had no reliable way to track permit sales or citation payments, and recordkeeping was inconsistent at best.

“Before T2, we didn’t keep good records. We were flying blind when it came to understanding our parking data.”
Bill Donovan
University of Montana Director of Parking

The department also struggled with:

• Low compliance rates due to a cumbersome citation process
• Poor user experience for students, staff, and visitors
• Manual citation processing, which required a large team of part-time student workers and led to delays and inefficiencies

With limited resources and 90% of parking revenue being redirected to the campus police department, there was little left to reinvest in infrastructure or innovation. The university needed a modern, user-friendly solution that could accelerate revenue collection and improve the overall experience for students, staff, and visitors.

The Solution

The university turned to T2 Systems for a comprehensive modernization of its parking operations. This included:

• Scan & Pay: A mobile-first citation payment solution using QR codes for instant, on-the-spot payments.
• Flex Permit Management: A robust platform that enabled the university to transition from physical to virtual permits and efficiently manage over 5,000 student permits annually.
• Luke® Pay Stations: Durable, multi-space pay stations that have served the campus reliably for over a decade—withstanding Montana’s extreme weather conditions.

“We put Scan & Pay in last August, and by October and November, it picked up steam. It’s been a very good thing.”

Implementation Experience

The implementation of T2 Scan & Pay was seamless. T2 provided demonstrations, marketing support, and backend configuration. The university updated signage and online resources to guide users through the new systems. “We even had someone walk into the office with a ticket and told them they could scan the QR code to pay it instantly. They scanned it and paid it right then and there. That’s how easy it is to use T2 Scan & Pay.”

The Results

The results were immediate and impressive:

• 27% of all citations were paid via Scan & Pay in its first year
• 23% of those were paid the same day they were issued
• 45% was paid within the same month
• 32% increase in total citation revenue year-over-year
• 22% reduction in citation appeals
• Administrative transformation: The department went from managing 30 part-time student workers to just 2 full-time staff, thanks to the automation and efficiency enabled by T2’s integrated solutions

“This is huge. The speed of payment is everything. People are just paying it—because it’s so convenient.”

Strategic Value

T2’s suite of solutions has empowered the University of Montana to modernize its parking operations, reduce administrative overhead, and improve the user experience. With fewer calls, fewer appeals, and faster payments, the department can now focus on strategic planning and service enhancements.

Final Thoughts

For Bill and his team, T2’s technology has been a game-changer.

“Scan & Pay has completely changed how we manage citations. It’s faster, easier, and more efficient—for both our team and our customers. We’ve seen real results, and we’re just getting started.”

The University of Montana’s success story is a testament to how modern, mobile-first parking solutions can drive real operational and financial impact. Whether it’s managing thousands of permits, streamlining enforcement, or improving customer satisfaction, T2’s integrated platform delivers.

Ready to Transform Your Parking Operations?

Discover how T2’s solutions, Scan & Pay, Flex, and Luke Pay Stations, can help your organization simplify enforcement, accelerate payments, and enhance the parking experience.

-> Take a quick demo tour to see how easy it is to use T2 Scan & Pay for citation payment.

See how much more you could recover from your parking operations with our T2 Systems Scan & Pay ROI Calculator.

Connect with a T2 representative to schedule a personalized demo today.

About T2 Systems 

T2 is the largest provider of parking and mobility solutions in North America. With over 27 years in business, T2 now serves more than 2,000 customers and maintains the largest Customer Community with over 7,500 active members. T2 helps universities, municipalities, operators, healthcare campuses, and transportation hubs generate revenue and operate efficiently with a comprehensive, integrated suite of solutions featuring touchless and contactless capabilities. From curbside management to gateless, from mobile payments to transportation demand management, T2 strives to make every trip a smooth journey by streamlining the parking, mobility, and transportation experience with technology solutions that help organizations manage resources, achieve goals, and empower consumers with choices.