TKH Security: Helping Travelers Park Smarter at Minneapolis - Saint Paul International Airport

Consistently recognized as one of the top-performing large airports in North America, Minneapolis–Saint Paul International Airport (MSP) sets a high standard for efficiency, reliability, and passenger experience. In fact, MSP has recently been ranked the #1 mega airport in North America by the Metropolitan Airports Commission, an honor it has repeated due to its unwavering focus on efficiency and traveler experience.

MSP also placed strongly in the 2025 J.D. Power North America Airport Satisfaction Study, reflecting high marks from travelers on ease of access, check-in, terminal comfort, and overall airport experience.

Managed by the Metropolitan Airports Commission (MAC), MSP served more than 37 million travelers in 2024 and supports more than 400,000 aircraft operations annually, ranking among the busiest airports in the United States. The airport has also earned national and international recognition for operational excellence, including being named a top North American airport for efficiency within its size category.

As part of its $600M Operational Improvements Program, MSP has selected TKH Security and the Park Assist Solution to enhance parking guidance and enforcement capabilities at Terminal 1. This investment reflects the Airport’s commitment to leveraging proven, data-driven technology to improve traffic flow, increase visibility, and deliver a smoother arrival experience for passengers navigating one of the region’s busiest terminals.

“We’re excited to see this project finally move forward after a long journey,” said Jeff Sparrow, Director of Sales, North America, TKH Security. “From the outset, MSP took a deliberate, real-world approach—evaluating solutions side by side and gathering both performance data and customer feedback over time. That process ultimately led them to select our system. Like many initiatives of that era, the timeline was impacted by larger events.”

“We appreciate MSP’s diligence and are grateful to now bring this vision to life.”

The Park Assist Solution, an automated parking guidance system (APGS), is being deployed across multiple parking facilities at Terminal 1, helping MSP manage high demand while reducing congestion and improving operational oversight. The project spans multiple garages and more than 6,400 parking spaces.

“MSP’s continued ranking as the No. 1 mega airport in North America underscores its dedication to exceptional customer service,” said Sparrow. “Projects like the expansion and improvement of Concourse G integrate smart parking guidance technology that further supports that vision, giving travelers seamless access from the moment they arrive.”

Each installation will leverage the parking management system’s camera-based M5 smart sensors, delivering real-time space occupancy data with accuracy exceeding 99%. Mounted above the drive lane, each sensor monitors multiple parking spaces simultaneously and uses intuitive LED indicators to guide drivers directly to available spaces, helping travelers park up to 63% faster while easing traffic congestion throughout the facility.

To further support efficient operations, MSP is implementing Park Alerts, a feature powered by license plate recognition (LPR), that enables automated monitoring and notifications. This allows airport operators to quickly identify vehicles that have overstayed, parked in restricted areas, or require attention, and helps to maintain order and improve compliance in high-traffic parking environments.

“Airports like MSP operate at an incredible scale, where even small inefficiencies can have a ripple effect on the traveler experience,” shared Sparrow. “By choosing Park Assist, MSP gains real-time visibility into parking activity and the tools needed to manage their facilities proactively for smoother traffic flow, faster parking, and a more controlled environment for both travelers and operations teams.”

With passenger volumes continuing to climb, MSP’s investment in smart parking technology positions the airport to better serve travelers today while preparing for future growth. By reducing the time spent searching for parking and improving operational visibility, the Park Assist Solution helps create a more efficient, less stressful start to the journey.

TKH Security is honored to support Minneapolis–Saint Paul International Airport in advancing its parking operations in partnership with Morcon Construction, MSP Electric, and the Metropolitan Airports Commission.

About TKH Security | ParkAssist

TKH Security | ParkAssist specializes in the development of smart electronic security, safety, and parking guidance systems. With over 25 years of experience, we offer complete innovative solutions for Security Management, Access Control, Video Management, Intrusion Detection, Intercom, Personal Surveillance, Parking Guidance, Parking Facility Management, and Asset & Site Management. Recently merging with seven companies (Park Assist, ParkEyes, Aasset Security, Flexsposure, Key Processor, Siqura, and VDG) TKH Security has a strong position in Europe, North America, Australia, and multiple offices all over the world. TKH Security is a member of TKH Group NV.