With Help From TKH Security, Mercy Hospital Puts Parking Experience First When Designing New Garage

TKH Security (formerly Park Assist) has been awarded an Automated Parking Guidance System (APGS) contract by Mercy Hospital in St. Louis, MO. In Summer 2023, Mercy Hospital St. Louis is scheduled to complete a new, state-of-the-art, five-level Mercy Ballas Multispecialty Center across the street from the primary medical facility. A new high-tech parking structure is also a part of the project.

A recent 2022 Excellence in Patient Experience Award Winner, Mercy Hospital’s patient-centric approach to healthcare begins the moment each patient enters the parking garage. “We looked at everything. Nothing was off the table,” said Dr. Jeff Ciaramita, president of Mercy Clinic in the St. Louis region. “Mercy’s mission is to get health care right and we know that when patients are dealing with health concerns, they need ease. We must make everything from finding a parking spot to wait times easier for our patients. By enabling them to plan and take charge, we provide calm in the midst of sometimes challenging health care needs.”

The first touchpoint of a seamless patient experience, the high-tech parking garage will provide 973 new parking spaces. Patients will be able to find an available parking spot efficiently with our new M5 camera-based APGS. The bright, red, and green color-coded LED light on the smart sensors instantly visually directs patients to available spaces. Reducing time to parking by up to 63%, our APGS allows patients to sign in at their appointment quickly. Finding a parking space quickly can also reduce the stress many feel during the parking process.

“I’m excited to work with Mercy Hospital on their primary focus - customer experience first. Parking is a customer’s first touchpoint of their visit, not the inside of a doctor’s office.,” said Jeff Sparrow, TKH Security Regional Account Manager. “In the parking industry, the customer experience is becoming more top of mind. Our products and services align perfectly with this focus. I’m looking forward to working on more customer-centric projects.”

Mercy Hospital’s APGS package also includes:

• Park Alerts, which notify operators when certain vehicles enter the building including VIPs,
• Park Surveillance to capture streaming video when motion is detected in or around a space, or continuously if desired,
• And our API package will provide Mercy Hospital with a secure connection to a limitless set of third-party parking-related solutions.

From Mercy’s project concept to completion, TKH Security is proud to also partner with Schaeffer Electric Co., Inc., Walker Consultants, and Alberici Constructors.

About TKH Security 

TKH Security specializes in the development of smart electronic security, safety, and parking guidance systems. With over 25 years of experience, we offer complete innovative solutions for Security Management, Access Control, Video Management, Intrusion Detection, Intercom, Personal Surveillance, Parking Guidance, Parking Facility Management, and Asset & Site Management. We are always looking for innovative solutions for the market, with a focus on creative, flexible, and open architecture integration. Recently merging with seven companies (Park Assist, ParkEyes, Aasset Security, Flexsposure, Key Processor, Siqura, and VDG) TKH Security has a strong position in North America, Australia, Europe, and multiple offices all over the world. TKH Security is a member of TKH Group NV.

About Mercy Hospital St. Louis

Mercy, one of the 25 largest U.S. health systems and named the top large system in the U.S. for excellent patient experience by NRC Health, serves millions annually with nationally recognized quality care and is one of the nation’s largest Accountable Care Organizations. Mercy is a highly integrated, multi-state health care system including more than 40 acute care, managed, and specialty (heart, children’s, orthopedic, and rehab) hospitals, convenient and urgent care locations, imaging centers, and pharmacies. Mercy has 900 physician practices and outpatient facilities, 4,000 Mercy Clinic physicians and advanced practitioners, and more than 40,000 co-workers serving patients and families across Arkansas, Kansas, Missouri, and Oklahoma. Mercy also has clinics, outpatient services, and outreach ministries in Arkansas, Louisiana, Mississippi, and Texas.