Jeff Beck

Experienced contract and project manager focused on providing clients with objective metrics to measure customer experience and operational performance. GovPartners's Covert Travelers currently service transportation industry clients that represent some of the most innovative and successful customer-focused organizations competing in the marketplace. Our customer surveys, mystery shops and rides, market research, 3rd party evaluations, reporting, and experience management solutions deliver cost saving value to customer-focused parking and transportation companies in an array of industry segments.