The future of parking payments - how omnichannel strategies transform customer journeys

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Wednesday, 25 March, 3 PM CET

Payment experiences across mobility services - from parking to tolling, EV charging, and transit - are evolving rapidly as consumers demand flexibility and convenience. Today’s travelers expect seamless options to pay online, in-app, or at unattended terminals, creating new challenges and opportunities. Delivering frictionless, secure, and scalable payment journeys is now essential for customer satisfaction and operational efficiency.

This session explores how omnichannel strategies are transforming the parking industry and the wider mobility ecosystem. We’ll highlight key innovations driving this change, including Dynamic Currency Conversion (DCC) to enhance international customer experience and unlock revenue potential, Multi-Currency Payments (MCP) to support global mobility, and store-and-forward capabilities that enable offline transactions in environments with connectivity challenges.

Attendees will gain actionable insights into the trends shaping payment strategies, the technologies enabling them, and the partnerships required to succeed. The discussion will focus on practical considerations for operators - from scalability and compliance to preparing for evolving customer expectations and regulatory requirements. Designed to be fully educational, this session provides a forward-looking perspective on how to future-proof payment experiences across parking and mobility.

Speaker:

Christopher Octon is a global leader in unattended and digital payments serving as Senior Director of Unattended Payments in Europe at Planet. With 25+ years of international experience across payments, mobility, and transit technology, he has transformed how people move, pay, and interact with infrastructure worldwide.

Career Milestones

• Led development of on-bus technology for 900 London buses in 2000 as Project Manager at Wayfarer Transit Systems
• Served as President for North American operations, securing major contracts across key U.S. cities
• Held senior leadership positions at 3C Payment, Flowbird, Cale Access UK, and Parkeon
• Delivered flagship parking and transit solutions globally

At Planet, Christopher unifies payments, software, and mobility to create seamless customer experiences. His analytical mindset, commercial clarity, and partnership-driven leadership consistently deliver growth and operational excellence across diverse markets. In his presentation, Christopher will explore technology, behavioral shifts, and market forces shaping next-generation unattended payment experiences and strategies organizations need to implement now to maintain competitive advantage.

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About Planet 

Planet is a revenue-generating payments service and technology provider. Planet helps businesses meet the needs of their customers by simplifying complex payments, helping people spend freely. Planet serves 550,000 merchants and 100 partner banks across more than 60 markets on five continents, Planet provides a single payments platform that offers acquiring, VAT Refund and Currency Conversion services. Planet is part of the Eurazeo portfolio of growth companies.

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