Technical Support Technician Control Room (Nanterre, FR)

Survision

At SURVISION, we design, manufacture and commercialize License Plate Recognition (LPR) cameras and associated cloud-based solutions. Our technology is used internationally by public and private operators who rely on high-performance, connected systems. We are currently looking for a Technical Support Technician to join our Support Team at our headquarters in Nanterre (France).

Your Mission:

As part of the Support team, you will:

  • Provide technical support to international clients
  • Operate within our Control Room, where connected LPR cameras are monitored, validated and supervised
  • Diagnose and resolve technical incidents related to network connectivity, system configuration and hardware setup
  • Assist customers with installation, configuration and performance optimization
  • Escalate and collaborate internally with R&D and technical teams when necessary
  • This role combines client interaction, technical troubleshooting, and operational monitoring in a highly specialized technological environment.

Profile:

We are looking for someone who:

  • Is comfortable working with TCP/IP environments and networking fundamentals
  • Has solid general knowledge of IT tools and systems (OS, configuration, troubleshooting)
  • Understands basic hardware concepts
  • Is rigorous, analytical and solution-oriented
  • Is comfortable working in an on-site, team-based operational environment

Our technology is highly specialized. You will be fully trained on our products and solutions - motivation and technical foundations are more important than prior LPR experience.

Language Requirements

Fluent French and English is mandatory (spoken and written)
German will be a strong plus
(Please note: applications without fluent English will not be considered.)

Why Join SURVISION?

  • Work on innovative projects with a dynamic and passionate team
  • An environment that encourages learning and knowledge-sharing
  • An international company (with offices in the United States) offering genuine career progression opportunities

To apply, please send your CV and a covering letter to the following email address: jobs(at)survisiongroup.com

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