Parker Technology’s Two-Way Video Functionality Now Available on Amano ONE
Amano McGann, Inc., the leading provider of Parking Access and Revenue Control Systems (PARCS) in North America, and Parker Technology, the video customer experience platform of choice for the parking industry, are delighted to announce that Parker Technology is now fully integrated with Amano McGann’s Amano ONE PARCS solution.
“We a pleased to continue our relationship with Parker Technology,” said Greg Brewer, Sr. VP of Operations at Amano McGann. “We’re in the business of making our client’s lives easier. This integration takes our simplified, powerful, and reliable Amano ONE solution and adds another layer of convenience for parking management and end-users.”
With the Parker Technology integration, intercom help calls can now be tracked and managed in Parker’s robust software platform and directed to Parker’s highly trained customer service representatives, as needed, whether 24/7 or on a hybrid, part-time schedule. Through the integration with Amano ONE, Parker's call center team can seamlessly validate tickets, vend gates, update access holder status, search for credentials, and more. Using real-time data available through Amano ONE, the Parker team can also check for potential alerts like low paper. This provides parking patrons with exceptional customer service, while freeing up management staff to do other, high-priority tasks.
Tammy Baker, COO at Parker Technology, said “We are excited to complete another integration together and look forward to the enhanced service this functionality will bring. Our ability to use a single pane of glass to house all the procedures the CSR needs to troubleshoot and then the power to push and pull information from the PARCS system is paramount to the Client Experience. It creates an efficient and expedited way to help the customer in the lane while protecting revenue and system integrity. I love a Win – Win!”
The Amano ONE Call Center is included in the Amano ONE Parking Management Platform and the solution has a microphone, camera, speaker, and display built right in. The Parker Technology integration does not require any additional hardware or on-site reprogramming of the software. Once parking management has engaged with Parker Technology for its services, the integration can be turned on right from Amano ONE’s software. Once activated, guests requesting assistance at an Amano ONE device can take advantage of two-way video and audio communication.
The pairing of these two powerhouse solutions offers parking patrons a simplified user experience with the option for next-level assistance at the device. To learn more about the Amano ONE/Parker Technology interface, email insidesales(at)amanomcgann.com.
About Amano McGann
Amano McGann is a parking and security technology company headquartered in Minneapolis, Minnesota. The next-generation products Amano McGann offers allow their clients to effectively manage on and off-street parking operations and monitor and secure their facilities.
As a member of the Amano Group, a worldwide organization with annual revenues in excess of $1 billion, they are global leaders in the manufacturing and distributing hardware and software solutions for the parking industry. Amano McGann produces and distributes equipment and software in and from their United States-based manufacturing facility. With an extensive branch and authorized dealer network, they offer a high level of service and experience to cater to their customers' parking needs. For more information about Amano McGann’s integrated solutions visit www.amanomcgann.com.
About Parker Technology
For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.
There are no comments yet for this item
Join the discussion