Parker Technology, the leading customer service platform for parking operators, signed 27 new deals in Q2. The new agreements include parking management companies across 13 states, in the following verticals: real estate, higher education, healthcare, and private operations.
“It’s telling that in a time when the entire parking industry is under unprecedented financial pressure, we’ve had so many customers vote with their scarce dollars to sign with us in the last three months,” said Brian Wolff, President & CEO of Parker Technology. “We are proud that our customers view our service as being essential to their operations in these challenging times.”
Parker will implement its industry-leading customer service solution at these 27 parking facilities, to provide virtual 24/7 call center support. When parking patrons have difficulty completing parking transactions, they can instantly reach one of Parker’s trained customer service professionals to resolve their issues quickly and efficiently. While operators’ costs and revenue remain uncertain, Parker’s solution helps them complete more successful transactions, and staff efficiently.
“We are excited to be partnering with Parker Technology in three new facilities, to provide the best possible customer service to our guests,” said Chuck Stills, Vice President of Operations for Platinum Parking. “In our increasingly automated parking industry, it’s more important than ever to deliver a human interaction when our guests need help. We’ve worked with Parker for several years now, and their service and technology platform are the best in the industry.”
Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.