Parker Technology recently launched a beta version of two new innovative platform features: Mobile Queue and Mobile Endpoint, which comprise their Mobile Suite offering.
“The parking industry is transforming digitally faster than ever, and mobile-first is quickly becoming the norm. We saw it as a critical step forward to build a mobile suite to meet our customers where they are headed,” said Brian Wolff, President & CEO of Parker Technology.
Mobile Queue gives a garage manager the ability to answer intercom help calls on a smartphone, through the Parker Platform, preserving two-way video, data integrity and key features like translation in the lane. With Mobile Queue, parking customers can take their own calls when staffing is adequate. It also has a built-in "ignore call" feature, which can be set up and scheduled to immediately send the call to Parker’s call queue for handling if their staff are busy helping another customer or dealing with a more pressing onsite issue and not able to answer.
Mobile Endpoint gives parking patrons access to help where there isn’t an intercom. They can place a two-way video help call using a QR code in a lot or at a pay station. The facility or lot does not have to have electricity, gates, internet, intercoms, hardware, or staffing to use this feature. It gives them the flexibility to help their customers, even if their surface lots aren’t staffed 24/7.
Both features are built into the Parker software platform, so with Parker, customers can still track issues and resolutions, watch call recordings, and see when and where calls are coming from.
Tammy Baker, COO of Parker Technology adds “Like everything else in the world today, our clients expect quick solutions to everyday problems. We’re expanding our platform to meet them where they are and help them get to where they want to be. In order to achieve this, we’re scaling our platform to continue to deliver solutions that are flexible, available, and reliable.”
To see Mobile Queue and Mobile Endpoint live, Parker will be demoing both features at the International Parking & Mobility Conference & Expo next week in New Orleans, booth #451.
For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.