Parker Technology, the leading provider of parking customer service, has been partnering with the University of Houston since July of 2021 to provide 24/7 customer support, with two-way video technology, in the University’s parking facilities. With Parker’s customer service solution, students, faculty, staff, and visitors parking in campus parking facilities can quickly reach a Parker Technology customer service representative if they experience problems when entering, exiting or paying.
“We are delighted to be partnering with Parker Technology,” said Neil Hart, Executive Director of Parking and Transportation Services for the University of Houston. “We are gaining access to the industry’s best and most responsive customer service provider, while streamlining our own parking operations. Our partnership with Parker will elevate the parking experience and significantly reduce our parking management costs.”
Parker Technology’s solution works in tandem with the University’s existing T2 PARCS equipment, providing instant access to Parker’s cloud-based platform, and thus a connection to their customer service reps. Additionally, several of the facilities have Parker’s patented two-way video functionality enabled. The Parker solution is available in 111 lanes, throughout 22 campus parking facilities, including six garages and 16 parking lots.
In today’s increasingly automated parking industry, Parker’s customer support platform can provide the sole connection between parkers and trained professionals who can help solve common problems related to paying for parking or entering and exiting garages. Each year, parkers across the US reach out to customer service professionals via call buttons at least 85 million times. This statistic is extrapolated from the Parker Technology platform, which also records and analyzes data about each call to determine which issues are most common. This data helps provide parking operators with insight at potential efficiencies in better managing their parking resources.
“We are proud to be working with the University of Houston and T2 to improve the campus parking experience,” said Brian Wolff, President and CEO of Parker Technology. “This was a complicated project with a lot of moving parts, and its success was the product of close collaboration between the university’s parking team, T2, and the Parker team. And now as a result, each of the university’s parking facilities can offer instant access to a trained customer service professional whenever necessary, 24/7.”
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For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.
About the University of Houston
Established in 1927, the University of Houston empowers students in their pursuit of learning, discovery, leadership, and engagement. Located in a sprawling metropolis, their premier Tier One campus provides students with cutting-edge programs including undergraduate, graduate, doctoral, distance and continuing education studies. Ranked among the best colleges in America, UH is home to award-winning faculty, innovative research centers, alumni who have become international leaders and one of the most diverse student populations in the nation.