Passport: Navigating Digital Exclusion and Promoting Equitable Access

Cities often rely on digital platforms and applications to streamline operations, enhance user experiences, and optimize efficiency.

With the rise of smart cities, technology plays a crucial role in the parking and mobility sector. As we continue to embrace digital solutions that improve efficiency and convenience, it is essential to address the issue of digital exclusion and work towards ensuring equitable access for all.

Understanding Digital Exclusion

Digital exclusion refers to the unequal access and usage of digital technologies among individuals or groups. It can stem from various factors, including socioeconomic status, age, location, disability, and language barriers. Overlooking the topic of digital exclusion can perpetuate existing inequalities and create obstacles to accessing vital services and opportunities.

image of a digitalization

Challenges Faced by Cities

Cities often rely on digital platforms and applications to streamline operations, enhance user experiences, and optimize efficiency. However, this digital transformation may unintentionally exclude certain segments of the population.

For instance, individuals without smartphones, internet access, or digital literacy skills may face difficulties utilizing digital parking systems, mobile payment apps, or navigation tools. Nonetheless, it’s important to understand these matters in order to implement responsible solutions.

image of a man in front of a parking payment terminal

Other Things to Consider

Multichannel Approach

To ensure equitable access, cities can maintain multiple access channels that integrate or work with their digital platforms. This could include traditional payment options like cash or physical meters for parking payment or permit issuance. Providers should also offer payment plans for things like citations or boot/tow violations to cater to those who have different preferences or financial limitations.

Collaboration and Partnerships

Collaboration with local government agencies and community organizations can be invaluable in addressing digital exclusion. By working together, cities and mobility management companies can leverage existing initiatives and resources to bridge the digital divide. These partnerships can include joint outreach campaigns or shared data platforms to monitor and improve accessibility.

User-Centric Design

Adopting a user-centric approach to design and development ensures that digital solutions are accessible and intuitive for all individuals, including those with disabilities. Incorporating accessibility features such as ADA reader compatibility, adjustable font and color options, and language alternatives helps create an inclusive digital experience.

Community Engagement and Analysis

In addition to an accessible user-centric design, cities should also consider using ADA dashboards where constituents can provide feedback on accessibility. For example, providing opportunities for parkers with disabilities to offer thoughts on their parking experience. By reporting on accessibility in a given space, cities can garner this feedback and evaluate their needs for inclusivity.

image of a parking disability sign

As a leader in the mobility industry, navigating the topic of digital exclusion and promoting accessibility is an ongoing commitment for Passport. By actively addressing the challenges and implementing inclusive practices, we can contribute to a more accessible and equitable mobility ecosystem.

For more information on Passport’s products and services, visit our website!

About Passport 

passportPassport is a mobility software and payments company that builds solutions to centrally manage complexities at the curb. Based in Charlotte, North Carolina, Passport is trusted by more than 800 cities, universities and agencies, including Chicago, Toronto, Los Angeles and Miami. Passport’s mobility management platform helps cities manage parking and mobility infrastructure, creating more livable, equitable communities. One of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists, Passport was also the 2021 Fintech category winner for the NC Tech Association’s Industry Driven award.


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