BISS: Centralised Parking Operations Platform in Al Rayyan, Qatar

Al Rayyan is the third largest municipality in Qatar, with a population of more than 600,000 residents and one of the highest GDP per capita levels in the world. As urban infrastructure expands and parking demand increases across multiple locations, the need for centralized, data-driven parking management becomes critical.

Recognizing the importance of scalable and transparent parking operations, Prime Solutions & Services (PSS) partnered with BISS to implement Flomo - a centralized parking operations platform designed to integrate local Parking Management Systems (PMS), payments, analytics, and operational monitoring into one unified ecosystem. As part of the project, Flomo was integrated with the locally deployed Orbility PMS system installed at each site, enabling seamless data flow across the infrastructure.

This project represents a shift from location-based system management to centralized, real-time digital parking governance. Parking operations become measurable, transparent, and scalable across the municipality.

Project Overview

The Qatar project started in May 2025 and was completed in March 2026. The goal was to implement Flomo as a centralized, cloud-based parking operations platform capable of integrating multiple locations and systems into one unified environment.

Flomo integrates with the locally installed Orbility Parking Management System, consolidating payments, parking sessions, hardware monitoring, event logs, operational incidents, and ERP synchronization into a single digital infrastructure,

All 17 locations have been onboarded into the platform, enabling centralized management across the municipality. The system supports high volumes of daily parking activity while processing annual payments exceeding 2 million EUR, demonstrating both operational scale and financial reliability.

The platform includes an Analytics Module with 5 dashboards and more than 75 charts, providing real-time visibility across all connected sites. It delivers insights into movement data, financial performance, and operational activity, using a wide range of visualizations such as pie charts, line charts, plot charts, and heatmaps.

The platform enables analysis of parking performance, including trends over time, forecasting based on historical data, and identification of anomalies. Users can also explore usage patterns across locations, with tools such as heatmaps showing peak activity by day and hour.

Dashboards can be customized based on user needs or used as pre-configured views. Different access levels can be assigned across the organization - from full access for advanced users who can configure and customize dashboards, to limited access for users who require visibility only. The platform also supports filtering, cross-filtering, and drill-down capabilities for deeper data exploration.

An Operations Module ensures structured device monitoring and incident tracking, while integration with Infor SunSystem ERP enables synchronized financial reporting.

Benefits

• Centralised multi-location control: All locations are managed through one cloud-based platform, enabling unified governance across the municipality.
• Real-time analytics and transparency: With 75+ data visualizations, the municipality gains actionable insights for pricing strategy, utilization analysis, and infrastructure planning.
• Instant access to data for decision-makers: Data is accessible to senior executives within seconds, allowing them to review performance and key metrics in just a few clicks - a process that previously required manual report requests from on-site teams and could take several days.
• Customizable dashboards and role-based access: Dashboards can be tailored to different user needs, with configurable access levels across the organization — from full administrative access for advanced users to view-only access for management and operational teams. This ensures the right level of visibility for every stakeholder.
• Operational efficiency: Device monitoring and structured event logs reduce downtime and enable faster response to incidents.
• Scalable payment ecosystem: Stripe integration simplifies fund flows, reduces administrative burden, and supports international scalability.
• ERP integration: Automated synchronization with Infor SunSystem improves financial transparency and reporting accuracy.
• Future-ready architecture: The integration framework allows expansion to additional payment gateways, AI modules, and smart mobility services.

Impact and Results

• High-volume operational capability: The system reliably processes more than 15,000 daily sessions across multiple sites.
• Data-driven governance: With millions of logged events, the municipality operates based on real-time data rather than assumptions.
• Improved forecasting and planning: Historical data analysis, anomaly detection, and usage heatmaps support better forecasting of future revenue, identification of operational risks, and smarter long-term infrastructure planning.
• Financial transparency: Over 8.73 million QAR in processed payments demonstrates operational scale and financial robustness.
• Scalable smart city foundation: Flomo creates a digital backbone for integrated mobility services, supporting long-term smart city development in Qatar.

Facts and Data

• Location: Al Rayyan, Qatar
• Project period: May 2025 to March 2026
• Project type: Cloud-based parking operations platform
• Locations onboarded: 17
• Daily sessions: >15,000
• Event logs received: >6.96 million
• Platform: Flomo
• Solution provider: BISS
• System integrator: Prime Solutions & Services (PSS)