Parker Technology and TIBA Parking announce their official partnership agreement. The two technology organizations have worked collaboratively to engineer an integrated two-way video customer experience solution on TIBA’s X-60 line of Parking Access and Revenue Control Systems (PARCS) equipment. As well as an audio integration for X-30 and X-60 equipment, for SIP or third-party VOIP.
The outcome of this strategic partnership is to connect the two innovative platforms via an API bridge to support drivers seeking assistance in the lane. Anyone using the Parker platform, including Parker’s own customer service representatives, can answer intercom calls remotely through TIBA’s robust X-60 product line, with high-quality audio and video. Additionally, the API allows gate vends, validation or comping of parking tickets, rate management, assisting monthly contract parkers (coming soon) and maintaining detailed audits for each transaction.
“It is great to bring two parking technology leaders together to create a better experience for the parker,” says Levi Rinkoff, Executive Vice President of Partnerships and Alliances at TIBA. “The integration between TIBA and Parker Technology will provide a secure and intuitive way to seamlessly assist parkers on their way in and out of parking facilities via video or audio communication across TIBA’s X-60 product line. TIBA and Parker Technology look forward to empowering parking operators to continue to innovate and elevate the customer experience and value to their customers.”
“Our two organizations have a history of collaborative sales success and I appreciate the engineering and integration expertise TIBA brought to the partnership to make this solution possible. We know two-way video contributes to a better customer experience and we’re excited to deliver it to TIBA’s customers,” said Brian Wolff, President & CEO of Parker Technology.
Parker Technology has worked cooperatively for years with many TIBA dealers, giving them the ability to deliver a better customer experience and share monthly recurring revenue. As part of this new partnership, TIBA, Parker and the TIBA VAR network will align sales and marketing efforts to work in tandem, creating mutual value and exceeding customers’ expectations.
About TIBA Parking Systems
TIBA Parking Systems, a FAAC Group company, is the leader of solutions for the parking and mobility industry. With the most advanced and flexible systems, TIBA products are scalable, reliable, and user-friendly. TIBA is wholly committed to an “Engaged Parking Experience” through a focus on superior products, providing the industry’s most configurable solutions, and delivering a first-rate customer success partnership. TIBA’s flexible cloud architecture enables parking operators to leverage technology and market trends and unlock new revenue opportunities. TIBA serves parking operators and owners both directly and through an extensive network of value-added resellers. Visit www.tibaparking.com to learn more.
About Parker Technology
For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.