Parker Technology has partnered with Regina International Airport (YQR) and Platinum Parking Canada, the Airport’s selected parking operator, to provide customer support in their parking facilities. With Parker Technology’s customer service solution, travelers can quickly reach a customer service representative if they experience problems when entering, exiting, or paying for parking.
"Delivering an exceptional customer experience is our top priority at YQR. Parker Technology gives us the peace-of-mind knowing that all customers will be receiving prompt, quality service, no matter the time of day." said Justin Reves, Manager, Customer Experience and Marketing, Regina Airport Authority.
The Airport is using Parker Technology’s support, in which their customer service team is quickly and efficiently answering all service calls.
Additionally, for this project, the Airport is utilizing Parker Technology’s API integration with TIBA. This allows customer service representatives to seamlessly troubleshoot misread tickets and calculate and push appropriate fees to the devices, thereby increasing revenue collection and getting motorists on their way.
“We’re delighted that Regina International Airport has partnered with us to deliver a better customer experience to their parking customers,” said Brian Wolff, President & CEO of Parker Technology. “We know that time is money, and that is never more important than at an airport when someone is trying to catch a flight or get home to loved ones.”
With Parker Technology’s cloud-based software platform, all call interactions are intuitively tracked in a dashboard, where the Airport’s parking team and Platinum’s team can review call recordings, see data around how many calls they are receiving, why guests are calling for help and how they are being resolved. All this insight can be used to enhance the customer experience and make any necessary adjustments in the parking operation’s day-to-day efficiencies.
For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.
About TIBA Parking Systems
TIBA Parking Systems, a FAAC Group company, is the leader of solutions for the parking and mobility industry. With the most advanced and flexible systems, TIBA products are scalable, reliable, and user-friendly. TIBA is wholly committed to an “Engaged Parking Experience” through a focus on superior products, providing the industry’s most configurable solutions, and delivering a first-rate customer success partnership. TIBA’s flexible cloud architecture enables parking operators to leverage technology and market trends and unlock new revenue opportunities. TIBA serves parking operators and owners both directly and through an extensive network of value-added resellers. Visit www.tibaparking.com to learn more.
About Platinum Parking Canada
Platinum Parking Canada provides parking management services to YQR and over 500 other parking facilities across Canada and the US, ranging from institutions to private parking. Powered by Platinum means delivering superior parking management services to our clients, yielding maximum long-term net income while delivering exceptional customer service. When you think parking, think Platinum.