WPS: A Smarter Approach to Airport Parking

As passenger volumes increased and air travel continued to recover, Hagerstown RegionalAirport faced growing pressure to professionalize its parking operations. Parking had historically been free, offering limited control, no structured revenue stream, and minimal insight into usage and performance.

Supporting long-term growth

The airport wanted to introduce paid parking—but without compromising the traveller experience or creating congestion at entry and exit points. At the same time, the solution needed to operate reliably in a 24/7 airport environment, be compatible with modest staffing levels, and provide clear visibility into transactions and revenue.

In short, the airport needed more than a payment system. It needed a scalable, airport-ready parking operation that could support long-term growth.

Fully automated system

The airport partnered with WPS Parking Solutions to design and implement a fully automated parking revenue control system tailored to airport operations.

Together with airport stakeholders, WPS focused on three core principles:

• Smooth and intuitive vehicle flow at entry and exit
• Simple, familiar payment options for infrequent users
• Strong revenue control and operational transparency

WPS delivered a turnkey solution that included:

• Automated entry and exit with controlled access and reliable ticketing workflows
• Modern payment options, including credit and contactless payments, reducing dependence on staffed cashier positions
• Centralized management and reporting, providing real-time insight into transactions, system status, and revenue
• Commercial-grade equipment designed for continuous, 24/7 operation with high uptime and fast recovery
• Support after the install to deal with hiccups, operational challenges, disruptions and unexpected events

The system was configured to handle peak traffic moments while remaining easy to use for travellers under time pressure.

Immediate improvement

Following implementation, the airport saw immediate operational and financial improvements:

• A new, dependable revenue stream from paid parking
• Lower operational overhead through automation and reduced staffing needs
• Accurate reporting and financial transparency, supporting auditing and decision-making

The parking operation shifted from a basic necessity to a controlled, revenue-generating asset.

Future-proof parking foundation

Introducing paid parking is a significant operational change for any airport. By partnering with WPS, Hagerstown Regional Airport established a future-proof parking foundation that balances traveller convenience, operational reliability, and financial control.

The solution not only supports current demand but also enables the airport to adapt pricing, policies, and capacity as needs evolve. With a stable, scalable parking system in place, the airport is well positioned to strengthen non-aeronautical revenue while delivering a smooth experience for every traveller—today and in the years ahead.

About WPS

Since its establishment in 1985, WPS Parking Solutions has grown from a local Dutch provider of parking systems into one of the world’s leading providers of cloud-based automated parking solutions. WPS’ mission is to create smart, reliable and future-proof parking solutions that are designed for today’s and tomorrow’s connected world.